1. Why should I register?
By registering you are initiating an account that only you can access. Registering also notifies you of special savings, new items, etc. Sign up today and become a CJHandbag.com member. |
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2. How do I register?
Simply click on "Member Login" button and click
on "Create New" button, then you will be provided
with a direct link that will walk you through the process.
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3. How do I change my password?
Click on "My Account" button. You need to log
in to view or edit your account information. |
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4. How do I make changes to
my account profile?
Click on "My Account" button. You need to log
in to view or edit your account information. |
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5. Item Availability?
We make every effort to keep sufficient stock of items listed on our site. Occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, it will be reflected on your order total as well as your shipping confirmation. |
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6. What credit cards do you accept?
We accepts Visa, Mastercard, Discover, and American Express.
Be sure to enter your exact billing information (your
full name, billing address, card type, credit card number,
expiration date, and cardholder's name) |
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7. Do you have a minimum purchase?
Yes, $100.00 or 12 handbags. |
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8. Do you charge sales tax?
No. We need your sales tax Id number before your
order is shipped. |
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9. How can I track my order?
You will receive an order confirmation once your order has been received. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for you package and a link to www.ups.com where you may use that tracking number. |
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10. How can I modify my order?
Be advised that once an order has been placed, we are unable to make any modifications to the order including cancellations. |
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11. How will my order be delivered and when should I expect to receive my order?
Orders placed Monday-Thursday before 12:00am CST will begin processing the next day and will ship within 48 hours pending availability and credit verification. Any orders placed on Friday, Saturday or Sunday will be processed on the following Tuesday. ALL ORDERS ARE SHIPPED VIA UPS GROUND unless otherwise noted. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, or HOLIDAYS.
**Please note that during the HOLIDAY SEASON orders may take additional time** |
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12. Where is my order?
Track your order with www.ups.com. |
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13. Why does it say estimate next to shipping & handling?
Since we do not know the exact dimensions & weight of your box, this is a estimate based on the dollar amount of your order. When we figure out your weight & dimensions you will be charged the correct amount.
Please be advised that UPS charges a additional fee for residential addresses. |
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14. What is your Return Policy?
If you are not satisfied with your purchase, returns and
exchanges are accepted on items that have not been worn
or altered and with all tags attached. No returns are
accepted without our return authorization number. Return
authorization must be requested and claims must be filed
within 7 days of the invoice date. All returns must be
received within 14 days of invoice date or claims will
be cancelled. No returns accepted on sale items or merchandise
not in original condition. All items are sold at wholesale
prices. Therefore, returns are only accepted for items
which contain manufacture flaws or damages. A 20% restocking
fee will be added to all shipments returned by UPS, which
are refused or unclaimed. WASHED, DECORATED OR ALTERED
MERCHANDISE IS NOT RETURNABLE!!
Please note that we do not refund shipping &
handling charges. |
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15. What is a return authorization number and where do I get it?
The return authorization number certifies your order return.
You may obtain this number through Customer Service at
972-241-1500. ONLY WITH THIS NUMBER WILL YOU BE ABLE
TO RETURN/EXCHANGE YOUR MERCHANDISE. |
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16. Where should I send my return or exchange?
Please send your return or exchange to:
CJHandbag.com
11526 Harry Hines Blvd. #101
Dallas, TX 75229 |
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17. How do I make a return or exchange?
After obtaining a return authorization number, write the
number and date you received the number on a copy of the
original invoice. Send the merchandise and invoice in
original package if possible. (We recommend that you insure
the return packages to CJHandbag.com. This will provide
you with recourse on your package, as we cannot accept
responsibility for packages we do not ship ourselves.)
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18. Contacting CJHandbag.com
Contact Us |
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19. Do you give discounts if you order a certain quantity?
Yes we do give discounts but to receive these discounts you will have to order by the case. |
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20. What is a case?
A Case generally refers to "by the box". A case contains 16-40 pieces of the same style, and color purse depending on the style that you wish to order |
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21. How do I select case price and quantity on your website?
All quantity orders are handled via phone. If you wish
to place a quantity order please contact us using either
our local number or our 1-800 number located at the top
of each page. |
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